In November 2024, the Arts Council of Northern Ireland commissioned Social Market Research (SMR) to undertake a client satisfaction survey. The purpose of the survey was to provide the Arts Council with an overall measure of client satisfaction, as well as generate feedback on our service, including the grant application process, contact with staff and how well we are communicating with the sector. The survey also sought client views on Arts Council’s strategy, its role and values, and how clients could be further supported.

A total of 602 clients took part in the online survey (440 individual artists and 162 artist organisations), a response rate of 23%.

https://artscouncil-ni.org/news/arts-council-releases-findings-from-client-satisfaction-survey